Thank you for shopping at Elzioks. We want you to be fully satisfied with your purchase. If you are not happy with your order, we’re here to help.
✅ Return Window
- You have 14 days from the date of delivery to return sealed/unopened products.
- Opened or used items may be eligible for return within 7 days of delivery, but only if they are defective or damaged.
📦 Return Conditions
To be eligible for a return:
- The item must be unused and in the same condition that you received it.
- It must also be in the original packaging.
- Proof of purchase (e.g., order number or receipt) is required.
🚫 Non-returnable items:
- Individual trading cards (opened or loose)
- Gift cards
- Downloadable or digital content
💸 Refunds
Once we receive your return and inspect the item, we will notify you of the status of your refund.
- If approved, your refund will be processed within 5–7 business days back to your original payment method.
🔁 Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, contact us first.
🚚 Return Shipping
- Return shipping costs are the customer’s responsibility unless the item was defective or we made a mistake.
- We recommend using a trackable shipping service.
📩 Contact Us
If you have any questions or want to initiate a return, please contact us at:
E-mail: contact@elzioks.shop
Address: 159 E Walton, Chicago IL, 60611, United States
Telephone: 7732516915